Nonverbal communication issues

I was really excited this week when the topics focused on Emotional intelligence. Having learned about it's importance early in life I have always tried to harness it and use it in my endeavors. Also it's a quality which others frequently recognize in me and take a lot of pride in this. I wasn't particularly surprised when I took the IHHP emotional intelligence quiz and scored an above average emotional intelligence. As my job involves working with those with severe mental illnesses I have to be emotionally available and able to handle those who biologically don't conform to social norms. My job also requires me to be able to work in an environment where I interact with people who are highly critical and adversity is incredibly present. Often having a good sense of humor can disarm clients who are particularly unruly. When you address their issues with levity or unrelenting optimism often they can't help but at least try to hear you out.